Coal Clough Dental Care

Privacy Policy

The practice aims to meet the requirements of the Data Protection Act 1998 and the General Data Protection Regulation (GDPR). Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or the UK Information Commissioner's Office (ICO) in the event you have a complaint.

We collect, use and are responsible for certain personal information about you under the GDPR guidelines.

When we say "we" or "us" in this privacy police, we mean Coal Clough Dental Care. You can contact us at:
Coal Clough Dental Care
58 Coal Clough Lane
Burnley BB11 4NS
Phone: 01282420978
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Data we collect includes:

  • Personal data including but not limited to (full name, address, phone number, DOB)
    • For management of staff and self-employed member
    • For managing appointments, sending recalls by direct mail, email, text or phone call

    We collect personal information directly from you, whether via our website or when contacting you about your appointment.

    If you are interested in booking an appointment with us, we will need to collect personal information from you in order to take steps necessary to process your appointment and to provide you with the services you have requested from us.

    If you do not provide personal information we ask for, it may delay or prevent us from providing services to you.

  • Special data (including information collected through cookies)
    • Special data of all patients registered with us including health records for delivering appropriate health care
    • Information about how you use our website
    • Information about the device and programmes you are using to use our website such as your browser and operating system
    • Other specific data including criminal records for staff employment and management

What we do to the data collected:

We will never pass on your personal information to third parties unless we have a contract with them to process and store data on our behalf and will otherwise keep it confidential. The patient’s explicit consent will be sought, either verbal or written, before sending referrals to other healthcare professionals or hospitals.

The technical information gathered from the use of our website (including through our use of cookies) which may include personal data, is used for our legitimate interest of ensuring that our website is functioning properly and to help us make business decisions about the information to be provided on our website.

We may use your personal information to send you updates by email, text message, telephone or post about our services, events, news and promotions. We may send marketing communications to you as an existing customer about similar products we think you may be interested in, however we will always give you the opportunity to opt-out or unsubscribe from these communications if you wish.

We will always treat your personal information with the utmost respect and never share it with other organisations for marketing purposes.

We may ask you to confirm or update your marketing preferences in the future, or if there are changes in the law, regulation, or the structure of our business.

We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How long your personal information will be kept:

We will keep your personal information for as long as is necessary (generally 10 yrs):

  • To respond to any questions, complaints or claims made by you or on your behalf
  • To show that we treated you fairly
  • As required by law

We will not retain personal information for longer than necessary for the purposes set out in this policy. When it is no longer necessary to retain your personal information, we will delete or anonymise it.

Transferring your personal information out of the EEA

It is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), e.g. with our service providers located outside of the EEA. These transfers are subject to special rules under European and UK data protection law.

These non-EEA countries do not have the same data protection laws as the UK and EEA. We will, however, ensure the transfer complies with data protection law and all personal information will be secure. Our standard practice is to ensure that any US-based suppliers are certified under the EU-US Privacy Shield scheme, or alternatively to use standard data protection contract clauses that have been approved by the European Commission.

If you would like further information on international transfers of data, this is available on request.

Your Privacy Rights

Data protection laws give you a number of rights as set out below. If you would like to exercise any of your rights, please contact us in writing

  • Access: you may request access to a copy of your personal information.
  • Withdraw Consent: where our processing of your personal information is based on your consent, you can withdraw your consent at any time.
  • Rectification: you may ask us to rectify any inaccurate information we hold about you.
  • Erasure: you may ask us to delete the personal information we hold about you, where there is no reason for us to continue to hold your information.
  • Portability: you may ask us to provide you with the personal information that we hold about you.
  • Object: you may object to our processing of your personal information.
  • Restriction: you can ask us to restrict the personal information we use about you

Comments, suggestions and complaints:

Please contact Mr. Viraj Patel. We take complaints seriously.

If you are unhappy with the way in which we process your personal information or need any advice regarding your rights or make a complaint, you can contact the ICO (Information Commissioner’s Office) by visiting their website at  or on 0303 123 1113.

This privacy policy was last updated on 25/5/2018.

We may change this privacy notice from time to time—when we do we will inform you via an announcement on our website.




58 Coal Clough Lane Burnley,
BB11 4NS

01282 420978

Opening hours

Monday 09:30am 05:00pm
Tuesday 10:00am 07:00pm
Wednesday 09:30am 05:00pm
Thursday 09:30am 05:00pm
Friday 09:30am 2:00pm
Saturday closed  
Sunday closed